The most common questions and answers relating to our Feature PBX system are listed below.
However, if you do have a fault on a Feature PBX system that is supplied by Alliance Netserve and you cannot find a resolution for it below, then please contact us on our fault line number which is listed on our Contacts page, or by clicking this link to submit your fault online.
There could be several reasons for this.
Rebooting the phone means to turn off your phone and turn it back on again.
To reboot the phone, disconnect the cord supplying the electrical power to the phone for 2 minutes and then plug it in back into the same port. Some phones allow you to reboot from the keypad on the phone and some by pressing a button in the phones web program.
Ideally you will need a broadband connection with a speed of at least 128 kbps (like ADSL) to ensure good call quality and successfully use a hosted platform. There are various reasons for this.
A broadband connection is 'always on', thereby ensuring that you can receive and make calls with minimum interruption.
Depending on how you use your Internet connection, you want to make sure that you have enough bandwidth left over for typical Internet traffic (e.g. emails, web browsing, file downloads).
Ensure that you have entered the full telephone number including dialling code, to where you want your calls diverted to. If the number you entered is an international number, you will have to enter the country code too.