When we refer to "we", "our" or "us" we are referring to Alliance Netserve Ltd and its subsidiaries or any of them as the context so requires.
Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.
Alliance Netserve Ltd is registered to process data under the Data Protection Act 2018.
We use "cookies" in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user's computer to be identified.
We may use the information provided by cookies to analyse trends, administer our website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.
Please note that some aspects of our website may not be fully functional should you choose for cookies not to be used.
We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
In using our website or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.
We may collect and process the following data about you:
If a complaint is not resolved to your satisfaction after this procedure, you can escalate the complaint to our Customer Relations Manager, and then ultimately the Managing Director.
We may use information held about you in the following ways:
Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.
We may disclose your personal information to any member of the Alliance Netserve Ltd group of companies.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have a right of access to personal information which we may hold about you. To have inaccurate information about you corrected or to request we stop using your personal information for marketing purposes, access requests should be emailed to firstname.lastname@example.org or put in writing and addressed to The Compliance Officer, Alliance Netserve Ltd, Innovation House, Innovation Way, Discovery Park, Sandwich, Kent, CT13 9FF.