Our Samsung range is designed to satisfy the growing needs of small and medium businesses, this is a professional, flexible, and easy-to-use voice communication system at a price that makes perfect sense. With the speed and intensity of business constantly on the rise, just keeping up with your competitors is hard enough.
All growing businesses must make every penny count. With Alliance Netserve, you buy what you need today, safe in the knowledge that your investment will not be wasted. We will provide cost effective solutions that give you all the features you need to present an efficient, friendly, and polished communications service that will delight your customers and help grow your profits.
Voicemail - Samsung personalised voicemail ensures that you no longer miss those important calls, voice messages can be left when staff are busy or out of the office. Intelligently route callers with different greetings and call routing based on time of day, day of week, caller ID and DDI (Direct Indial)
Auto Attendant - Allows the caller to be quickly and efficiently directed to the person or department that they require. This feature can also allow a caller the option of returning to reception or another member of staff, rather than being forced into a voicemail.
Call recording - CMS Voice Recording (VR) is a stand alone solution or a fully integrated additional plug-in module for the CMS range of products, which can record your ISDN30, ISDN2 or Analogue trunks.
Call Conferencing - Its easy to make conference calls with the latest Samsung handsets, just push the dedicated Conference button to bring other parties into your conversation.
Mobile Extension - OfficeServ Connect enables you to set Call Forward to up to 5 alternative numbers (mobile phone, home office, alternate office, workshop, etc.) which will simultaneously ring when you are away from your main phone.
Below is a list of the market leading features our systems provide:
The SL750H PRO handset is the thinnest pro handset yet - this handset delivers fantastic call clarity based on Gigaset's patented HDSPTM audio quality. The SL750H allows users to easily control call and notification alerts with a choice of audio profiles to suit your business needs.
Large 2.4” TFT-color display with modern user interface
Up to 12 hours of talk time without recharging
Handsfree talking - HDSP/CAT-IQ 2.0 sound quality
Profiles for personal, meeting and noisy environments
Searchable local phonebook
Vibrating alert and silent charger mode
Headset connection via Bluetooth or 2.5 mm jack
PIN-protected keylock for optimum line security
Scratch and disinfectant resistance
Bring life to your desk - This fully-featured executive handset is ideal for users who handle large volumes of calls. Well suited for executives, management, admin staff, contact centre supervisors.
4.3" Colour / 480 x 272 pixels LCD
Samsung Communicator integration (IM and Presence)
Video Call (USB camera connection)
Open API XML Browser
15 fixed function keys (including 5 soft keys)
G.711, 729, 722, 722.2 voice codecs (high quality sound)
Customisable screen saver
Synchronised phone book and call log to OS Communicator
The Gigaset R650H handset is dust and waterproof according to IP65 standards as well as the added benefit of shock resistance. With added durability, this makes it the perfect business phone in tough locations like workshops, factory surroundings, construction sites and other challenging work environments.
Large 1.8" TFT illuminated display
Easy to use user interface with 2 colour schemes
Dust and water resistant according to IP65
Vibration and flashing alerts
Handy LED pocket torch
Handsfree talking with brilliant sound quality
Phonebook for up to 200 entries
Headset connection via 2.5mm jack
The built-in 384x160 high-resolution LCD provides a vivid display. The intuitive GUI offers a more elegant user experience. 24 Direct Station Selection (DSS) buttons and 24 Busy Lamp Fields (BLF) are provided.
Flexible Connectivity Options
Floating Handset Design
3.2” Mono LCD Screen
24 Programmable Keys)
Call Move via Bluetooth
Transfer Contacts Between Desk Phone and Mobile
HD Voice Quality
WE VoIP Application
The Samsung OfficeServ Mobex application enables you to set a personal virtual ring group of up to 5 alternative numbers (mobile phone, home office, alternate office, workshop, etc.) which will simultaneously ring when you are away from your main phone.
You will remain always in contact, and will never miss that important call again. The Mobex application allows you to make and receive calls from your mobile through the OS 7000 System as if you were at your desk. Managing calls through the system allows you to maintain the central benefits of call control, operator console, voicemail, call recording, etc.
Samsung WLAN Solution will liberate you from the confines of your office. It will also provide you with significant cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice data service of IP & WLAN.
Ability to call forward when a line is temporarily unavailable. I.E. 'busy or no answer', 'DND', and 'Follow me'.
Simultaneously ring up to 5 different numbers and get the most out of the time you have.
Enables you to to relocate an existing telephone call to another phone or attendant console.
Utilise a stand-alone voice communications system for use within a building or small collection of buildings, functioning independently of the public telephone network.
Samsung CMS (Caller Management Software) delivers a range of software-based applications that create real business benefits by maximising your investment in staff, communications and IT.
Providing real-time, accurate data and analysis on system, department and user call activity you can make rapid and informed decisions on resource allocation to:
Increase staff efficiency
Improve customer service
Samsung CMS can measure and report on service levels achieved, activities, and response times both real-time and historically. This enables organisations to identify bottlenecks and potential problems, forecast resourcing and measure the ongoing effectiveness of teams and individuals.
Samsung CMS solution also supports IP Agents, making home-worker agents and remote agents a reality by measuring activity levels and providing productivity reports. This enables call centres to extend their employee and skills pool to part-timers, working mothers, and people with special needs.
Additionally, with minimal costs call centres can now offer ‘Follow-the-Sun’ and ‘Multi-Lingual’ services by using our IP agents with ADSL connectivity, while supervisors can continue to use the monitoring and reporting power of the CMS package.