Business Telephone Systems

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Phone Systems

Voice communication systems.

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Handsets

Advanced business phones.

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Mobile Exts.

Connect mobile phones.

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CMS Software

Maximise your investment.

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Our Phone Systems Overview

Our Samsung range is designed to satisfy the growing needs of small and medium businesses, this is a professional, flexible, and easy-to-use voice communication system at a price that makes perfect sense. With the speed and intensity of business constantly on the rise, just keeping up with your competitors is hard enough.

All growing businesses must make every penny count. With Alliance Netserve, you buy what you need today, safe in the knowledge that your investment will not be wasted. We will provide cost effective solutions that give you all the features you need to present an efficient, friendly, and polished communications service that will delight your customers and help grow your profits.

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Key Phone System Features

Voicemail - Samsung personalised voicemail ensures that you no longer miss those important calls, voice messages can be left when staff are by or out of the office. Intelligently route callers with different greetings and call routing based on time of day, day of week, caller ID and DDI (Direct Indial)

Auto Attendant - Allows the caller to be quickly and efficiently directed to the person or department that they require. This feature can also allow a caller the option of returning to reception or another member of staff, rather than being forced into a voicemail.

Call recording - CMS Voice Recording (VR) is a stand alone solution or a fully integrated additional plug-in module for the CMS range of products, which can record your ISDN30, ISDN2 or Analogue trunks.

Call Conferencing - Its easy to make conference calls with the latest Samsung handsets, just push the dedicated Conference button to bring other parties into your conversation.

Mobile Extension - OfficeServ Connect enables you to set Call Forward to up to 5 alternative numbers (mobile phone, home office, alternate office, workshop, etc.) which will simultaneously ring when you are away from your main phone.

More Phone System Features

Below is a list of the market leading features our systems provide:

Account Code Key

Administrator Program Key

All Call Voice Page

Attention Tone

Audio Message with Alarm

Authorization Codes

Auto Answer on CO

Auto Attendant

Automatic Call Distribution

Automatic Hold

Background Music

Branch Group

Call Activity Display

Call Center

Call Costing

Call Forwarding

Call Hold

Call Park and Page

Call Pickup

Call Recording

Call Waiting / Camp-On

Caller Emergency

Caller ID Features

Centrex / PBX Use

Chain Dialing

Chain Forward

Class of Service

Common Bell Control

Computer Telephony

Conference

Conference Group

Customer Set Relocation

Data Security

Database Printout

Daylight Savings Time-Auto

Dialed Number

Direct In Lines

Direct Inward Dialing

Direct Trunk Selection

Directory Names

DISA Security

Distinctive Ringing

Door Lock Release

Door Phones

E & M Tie Lines (T1)

Executive Barge-In

External Music Interfaces

External Page Interfaces

Flash Key Operation

Flexible Numbering

Ground Start Trunks (T1)

Group Busy Setting

Hot Line

In Group/Out of Group

Incoming Call Distribution

Incoming/Outgoing Service

Individual Line Control

IP Keysets

ISDN Service

LAN Interface

Least Cost Routing

Live System Programming

Meet Me Page and Answer

Memory Protection

Message Waiting

Microphone On / Off

Mobility Solution

Multiple Language Support

Music On Hold-Flexible

Networking

Off Premises Extensions

OfficeServ Wireless

Operator Group

Overflow

Override Codes

Paging

Park Orbits

Prime Line Selection

Priority Call Queuing

Private Lines

Programmable Line Privacy

Programmable Timers

Recall to Operator

Recalls

Redial Review

Remote Programming-PC

Ring Modes

Ring Over Page

Secretary Pooling

Single Line Connections

Speed Dial by Directory

Speed Dial Numbers

Station Hunt Groups

Station Message

Station Pair

System Alarms

System Directory

System Maintenance

Tenant Services (2)

Toll Restriction

Toll Restriction Override

Tone or Pulse Dialing

Transfer

Trunk Groups

Uniform Call Distribution

Universal Answer

Virtual Extensions

Voicemail

Voice over IP (VoIP)

Walking Class of Service

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Phone Systems

Voice communication systems.

motive

Handsets

Advanced business phones.

motive

Mobile Exts.

Connect mobile phones.

motive

CMS Software

Maximise your investment.

Gigaset SL750H Pro Handset

The SL750H PRO handset is the thinnest pro handset yet - this handset delivers fantastic call clarity based on Gigaset's patented HDSPTM audio quality. The SL750H allows users to easily control call and notification alerts with a choice of audio profiles to suit your business needs.

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    Large 2.4” TFT-color display with modern user interface

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    Up to 12 hours of talk time without recharging

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    Handsfree talking - HDSP/CAT-IQ 2.0 sound quality

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    Profiles for personal, meeting and noisy environments

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    Searchable local phonebook

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    Vibrating alert and silent charger mode

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    Headset connection via Bluetooth or 2.5 mm jack

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    PIN-protected keylock for optimum line security

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    Scratch and disinfectant resistance

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SMT-I5343 Colour Screen IP Handset

Bring life to your desk - This fully-featured executive handset is ideal for users who handle large volumes of calls. Well suited for executives, management, admin staff, contact centre supervisors.

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    4.3" Colour / 480 x 272 pixels LCD

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    Samsung Communicator integration (IM and Presence)

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    Video Call (USB camera connection)

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    Open API XML Browser

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    15 fixed function keys (including 5 soft keys)

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    G.711, 729, 722, 722.2 voice codecs (high quality sound)

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    Customisable screen saver

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    Synchronised phone book and call log to OS Communicator

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Gigaset R650H PRO DECT Handset

The Gigaset R650H handset is dust and waterproof according to IP65 standards as well as the added benefit of shock resistance. With added durability, this makes it the perfect business phone in tough locations like workshops, factory surroundings, construction sites and other challenging work environments.

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    Large 1.8" TFT illuminated display

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    Easy to use user interface with 2 colour schemes

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    Dust and water resistant according to IP65

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    Shock resistant

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    Vibration and flashing alerts

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    Handy LED pocket torch

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    Handsfree talking with brilliant sound quality

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    Phonebook for up to 200 entries

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    Headset connection via 2.5mm jack

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IP Deskphone SMT-I6020

The built-in 384x160 high-resolution LCD provides a vivid display. The intuitive GUI offers a more elegant user experience. 24 Direct Station Selection (DSS) buttons and 24 Busy Lamp Fields (BLF) are provided.

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    Flexible Connectivity Options

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    Floating Handset Design

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    3.2” Mono LCD Screen

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    24 Programmable Keys)

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    Call Move via Bluetooth

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    Transfer Contacts Between Desk Phone and Mobile

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    HD Voice Quality

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    Multi-Ring Functionality

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    WE VoIP Application

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Phone Systems

Voice communication systems.

motive

Handsets

Advanced business phones.

motive

Mobile Exts.

Connect mobile phones.

motive

CMS Software

Maximise your investment.

motive

Mobile Extensions

The Samsung OfficeServ Mobex application enables you to set a personal virtual ring group of up to 5 alternative numbers (mobile phone, home office, alternate office, workshop, etc.) which will simultaneously ring when you are away from your main phone.

You will remain always in contact, and will never miss that important call again. The Mobex application allows you to make and receive calls from your mobile through the OS 7000 System as if you were at your desk. Managing calls through the system allows you to maintain the central benefits of call control, operator console, voicemail, call recording, etc.

Samsung OfficeServ Mobex Benefits

Samsung WLAN Solution will liberate you from the confines of your office. It will also provide you with significant cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice data service of IP & WLAN.

Call Forwarding

Ability to call forward when a line is temporarily unavailable. I.E. 'busy or no answer', 'DND', and 'Follow me'.

Conference calls

Simultaneously ring up to 5 different numbers and get the most out of the time you have.

Voicemail Access

Voicemail will answer your telephone calls and allow callers to leave messages when you are unable to take calls.

Call Transfer

Enables you to to relocate an existing telephone call to another phone or attendant console.

Intercom Calls

Utilise a stand-alone voice communications system for use within a building or small collection of buildings, functioning independently of the public telephone network.

Speed Dial Calling

Allows you to place a call by pressing a reduced number of keys. This function is particularly useful for phone users who dial certain numbers on a regular basis.

motive

Phone Systems

Voice communication systems.

motive

Handsets

Advanced business phones.

motive

Mobile Exts.

Connect mobile phones.

motive

CMS Software

Maximise your investment.

motive

Samsung CMS Overview

Samsung CMS (Caller Management Software) delivers a range of software-based applications that create real business benefits by maximising your investment in staff, communications and IT.

Providing real-time, accurate data and analysis on system, department and user call activity you can make rapid and informed decisions on resource allocation to:

  • Increase staff efficiency

  • Reduce costs

  • Improve customer service

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Samsung CMS Features

Samsung CMS can measure and report on service levels achieved, activities, and response times both real-time and historically. This enables organisations to identify bottlenecks and potential problems, forecast resourcing and measure the ongoing effectiveness of teams and individuals.

Samsung CMS solution also supports IP Agents, making home-worker agents and remote agents a reality by measuring activity levels and providing productivity reports. This enables call centres to extend their employee and skills pool to part-timers, working mothers, and people with special needs.

Additionally, with minimal costs call centres can now offer ‘Follow-the-Sun’ and ‘Multi-Lingual’ services by using our IP agents with ADSL connectivity, while supervisors can continue to use the monitoring and reporting power of the CMS package.

Have a sales, or general enquiry? Contact our team!

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